What are cookies?

Cookies are small text files saved to your website browser that help us identify who you are. Genistar use cookies for several reasons. Essential cookies (also referred to as Strictly Necessary cookies) are required to drive the service process. Non-essential cookies are used to optimise the look and feel of the website, providing feedback on website usage.

What types of cookies do we use?

We use session and persistent cookies on our websites. Session cookies exist for the duration of a visit and are erased when you close the web browser. Persistent cookies are stored until they expire, which can range from several minutes to many years. Accepting or rejecting cookies.

You may be able to adjust your internet browser to warn you when a new cookie is about to be stored, that way you can make a decision whether to accept or reject it. If cookies are already on your system, you can delete them. The Cookies we use are explained below: We may use some or all of the following types of cookies:

Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of our website, supporting functions such as logging in and payment transactions.

Analytics Cookies

It is important for us to understand how you use our website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our website and your experience of it.

Functionality Cookies

Functionality cookies enable us to provide additional functions to you on our website such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.

Targeting/Advertising cookies

It is important for us to know when and how often you visit our website, and which parts of it you have used (including which pages you have visited, and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our website and advertising more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties.

Third Party Cookies

Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on our website.

Persistent Cookies

Any of the above types of cookies may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.

Session Cookies

Any of the above types of cookies may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our website until you close your browser. Session cookies are deleted when you close your browser.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

Vimeo

We use Vimeo videos on our website. By viewing these videos, Vimeo may place cookies of its own. We have no control over Vimeo or the cookies they set. Please view the Vimeo Cookie Policy if you would like more information.

Trust Pilot

We use Trust Pilot to contact customers to provide reviews post service. These reviews are displayed on the Trust Pilot and the Genistar websites.

Consent and Control

Before cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies unless those cookies are strictly necessary; however certain features of our website may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of cookie that we use. You can return to your cookie preferences to review and/or change them at any time.

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or some cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control cookies in all mainstream browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

• Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

• Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

• Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

• Safari (iOS): https://support.apple.com/en-gb/HT201265

• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

• Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

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Changes to this Cookie Policy

We may alter this Cookie Policy at any time. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

If you would like to know more about cookies, please visit:

• www.aboutcookies.org.uk

• www.allaboutcookies.org/manage-cookies