How to get help as a representative
Thank you for contacting Us!
We’ve noticed that you’ve identified yourself as a Genistar representative, which means you’re already part of our amazing Genistar family – that’s fantastic!
However, the form you have tried to use is not for representatives.
The form you have tried to use is not for representatives.
As a Genistar representative, you have access to a dedicated support structure designed specifically for your success. Rather than using this general contact form, we encourage you to reach out to your direct upline or Executive Vice President (EVP) who can help you:
• 🚀 Define your business goals and make a plan to achieve them
• 💡 Recommend specific resources to meet your needs
• 🤝 Offer personalised guidance and mentorship
• 🎯 Guide you towards the next step on your Genistar journey
In Genistar, your up-line is your lifeline. They are your dedicated success partners who understand your unique business goals and challenges. They’re equipped with the tools, knowledge, and authority to help you maximise your potential and achieve breakthrough results.
The upline-downline relationship is built on mutual support, trust, and collaboration, where both parties contribute to each other’s success and the success of the business as a whole. Your up-line is there to provide invaluable mentorship, help you navigate challenges more effectively, and ensure you have the resources needed to thrive.
Don’t wait – your success journey continues with those who know you best! Reach out to your up-line or EVP today to get immediate support for your current challenges and unlock new opportunities for growth and advancement.
If you need assistance locating your up-line or EVP contact details, please check your:
• Account on Genistar Online
• Welcome materials from your onboarding
• Recent communications from leadership
We understand that occasionally, you may encounter a time-sensitive or critical matter that requires immediate attention and falls outside the scope of what can be addressed through your standard upline channels. In such exceptional circumstances, where you believe the issue cannot be adequately resolved through your Executive Vice President, we’ve established a direct escalation path.
• Urgent matters that require immediate intervention to prevent a significant business impact
• Critical issues that have already been addressed through your EVP without satisfactory resolution
• Time-sensitive problems where delays could result in serious consequences
• Situations requiring specialised expertise or higher-level authority
• Exhausted standard resolution channels with your EVP
• Clearly defined the problem and its potential impact
• Gathered relevant information and supporting documentation
• Documented your attempts to resolve the issue through your up-line
How to Submit a Critical Support Request
If you believe you have a critical matter that requires escalation beyond your EVP, you may submit a detailed support ticket by writing to:
Please include in your escalation email:
• Clear subject line indicating this is a critical escalation
• Detailed description of the issue and its urgency
• Steps already taken to resolve through your up-line
• Specific timeline requirements and potential consequences
• Supporting documentation if applicable
• Your contact information for immediate follow-up
Important Note: This escalation path is reserved for truly critical, time-sensitive matters that genuinely require intervention beyond your standard support structure. We trust your judgment in determining when such escalation is necessary and appropriate.