Our Story

Genistar is one of the fastest growing financial services companies in the UK. We are dedicated to educating families about their financial choices.

When we started the company in 2007, with the focus of serving others, we chose the name Genistar. ‘Gen’ came from the word Genesis for creation, and we chose the word ‘star’ to represent leadership. Real leadership is about serving others.

Genistar is a professional company regulated by the Financial Conduct Authority (FCA). We do not offer advice, but instead we offer education and guidance for individuals to make the right choices.

Visit: https://genistar.co.uk/what-we-do

The Role

The Junior Compliance Officer is responsible for conducting compliance and regulatory monitoring across various aspects of the business. This role requires a strong analytical mindset to assess regulatory risks, interpret compliance data, and identify areas for improvement. The Associate will act as an escalation point for compliance queries and must apply critical thinking to problem-solving and risk assessment. A commitment to obtaining basic compliance certifications to develop a strong foundation in regulatory knowledge is necessary.

Key Responsibilities

• Report into the Head of Compliance and provide support in all areas of Compliance, Risk and Quality across the business.

• Analyse compliance queues to identify trends, root causes, and potential risks, ensuring timely resolution.

• Act as the primary escalation contact for complex compliance-related Freshdesk tickets, including regulatory concerns, complaints, and inquiries requiring in-depth analysis.

• Conduct thorough investigations into complaints, analysing data to identify root causes, regulatory breaches, and trends, ensuring FCA timeframes are met and corrective actions are implemented.

• Maintain a detailed complaints log, tracking case outcomes and ensuring lessons learned are shared with relevant teams to mitigate future risks.

• Evaluate compliance processes, contributing to the compliance bulletin with insights on regulatory developments and industry trends.

• Conduct detailed file reviews and persistency data analysis, identifying patterns and making data-driven recommendations for compliance improvements.

• Manage the CCJ register, ensuring data accuracy and conducting follow-ups based on analytical findings.

• Maintain and update process documentation, ensuring that procedural changes reflect evolving regulatory requirements.

• Continuously research and analyse industry regulations, sharing key insights and implications with the team.

• Conduct AML checks and sanction monitoring, assessing potential risks and escalating anomalies.

• Perform in-depth KYC data analysis to assess risk exposure and ensure regulatory compliance.

• Develop and refine compliance policies, using analytical skills to identify gaps and recommend process improvements.

• Monitor key risk indicators, identifying trends and escalating potential compliance issues proactively.

• Investigate and document irregularities or non-compliance cases, ensuring thorough root cause analysis and corrective action implementation.

• Review client files with a critical approach, identifying regulatory gaps and recommending solutions.

• Collaborate with internal teams to implement compliance strategies that enhance risk management and regulatory adherence.

• Support the testing and evaluation of in-house online systems, ensuring compliance-related processes are efficiently integrated.

• Assist in the design and delivery of compliance training programs, tailoring content based on risk assessments and identified knowledge gaps.

• Review and update LMS training modules to meet regulatory requirements, ensuring content remains accurate and aligned with compliance standards.

• Provide data-driven insights and recommendations when responding to compliance-related queries from employees, partners, and stakeholders.

• Conduct advanced data analysis during complaint investigations, identifying systemic issues and working with leadership to implement preventative measures.

• Engage with external partners and providers to resolve compliance concerns, using an evidence-based approach.

• Perform administrative duties with an analytical approach, ensuring accuracy in compliance records and data management.

• Assist in processing refunds, ensuring compliance with AML rules and performing risk assessments where necessary.

• Prepare regular and ad hoc regulatory analysis for management and Board reporting, providing insights and recommendations based on data evaluation.

Qualifications & Experience

Essential

• Strong analytical skills with experience in regulatory data analysis, compliance monitoring, and risk assessment.

• Demonstrated experience working in a regulatory business environment, with the ability to interpret complex compliance policies.

• Proficiency in IT applications, including MS Outlook, Word, Excel, and PowerPoint, with the ability to analyse and manipulate data.

• Strong problem-solving skills with the ability to identify trends, evaluate risks, and recommend compliance improvements.

• Highly organized with the ability to manage workload effectively, prioritise tasks, and meet deadlines while handling multiple responsibilities.

• Detail-oriented with a commitment to accuracy and confidentiality in data handling and compliance processes.

Desirable

• While around 1-2 years of relevant experience provides helpful preparation for this role, we value diverse career paths and welcome applications from those who can demonstrate equivalent skills through alternative experience.

• Experience in insurance, brokerage, financial protection, or similar regulatory industries.

• Certifications such as R05 or ICA Certificate in Compliance, or a willingness to pursue further qualifications.

• Insurance or financial services experience, particularly in compliance functions.

Suggested Qualifications:

• IF9 Customer Service in Insurance.

• Advanced Excel courses for data management and analysis