Our Story

Genistar is one of the fastest growing financial services companies in the UK. We are dedicated to educating families about their financial choices.

When we started the company in 2007, with the focus of serving others, we chose the name Genistar. ‘Gen’ came from the word Genesis for creation, and we chose the word ‘star’ to represent leadership. Real leadership is about serving others.

Genistar is a professional company regulated by the Financial Conduct Authority (FCA). We do not offer advice, but instead we offer education and guidance for individuals to make the right choices.

Visit: https://genistar.co.uk/what-we-do

The Role

The Compliance Officer role involves significant responsibility within the department's operations and strategic planning elements. The successful candidate will possess strong Excel proficiency and analytical capabilities for independent data analysis, report generation, and formulation of key recommendations. Core responsibilities include developing and implementing comprehensive compliance programs, conducting thorough internal audits, and performing detailed risk assessments. Qualified applicants should have 4-5 years of relevant experience and hold professional certifications from recognised bodies such as ICA or CII, or specialised knowledge in risk management, fraud prevention, or anti-money laundering (AML). The position emphasises ongoing professional development through certification training to enhance compliance expertise and career advancement

Key Responsibilities

• Maintain accurate and relevant compliance data for hierarchy meetings, contest requests, and improvement plans

• Monitor business risk areas and promptly escalate potential issues to the Head of Compliance

• Conduct thorough investigations when issues are identified to determine appropriate action plans

• Establish strong relationships with key stakeholders and provide timely responses to fraud and claims teams

• Develop comprehensive understanding of related policies including data protection, anti-bribery and corruption, and compliance risk management

• Foster a culture of compliance through field collaboration while delivering excellent customer service and support

• Track and maintain department file review levels, ensuring consistent quality standards

• Support audit preparation and participate in audit meetings as required, including annual audits

• Lead and support hierarchy meetings, including data preparation, issue identification, and collaboration with the Head of Compliance

• Develop and deliver presentations on relevant compliance topics at EVP days and training events

• Create effective training materials and coordinate with the communications team

• Troubleshoot compliance-related IT issues to ensure smooth system operations

• Identify discrepancies within datasets or projects that may indicate compliance concerns, and develop appropriate training solutions

• Stay current with industry compliance regulations and share updates across departments for ongoing education

• Handle and investigate client complaints, ensuring thorough resolution and proper documentation

Qualifications & Experience

Essential

• Must be a team player but also demonstrate an ability to work on their own.

• Demonstrable evidence of experience working for a regulatory business

• A clear understanding and ability to deal with information that is confidential in line with data protection laws

• Excellent IT skills (MS Outlook, Word, Excel, PowerPoint)

• Assertive, polite and articulate with an excellent command of English

• Ability to plan and organise tasks effectively to prioritise and manage time efficiently

• A proactive individual who works well under pressure and consistently meets deadlines whilst handling multiple tasks

• Ability to act on own initiative to resolve issues and identify areas for development

• Displays a strong work ethic and demonstrates extra effort when required

Desirable

• While around 4-5 years of relevant experience provides helpful preparation for this role, we value diverse career paths and welcome applications from those who can demonstrate equivalent skills through alternative experience.

• Relevant experience working in a regulatory role for a similar business e.g. a background working for a general insurer, insurance broker, product provider or financial protection.

• R05 or ICA Certificate in Compliance